Privacy Policy

Last Updated: December 24, 2024

SuperApp considers user privacy of utmost importance. SuperApp recognizes the great responsibility that comes with user trust and is fully committed to protecting personal data. This privacy policy applies to SuperApp services, including the app, website, software, and any other services accessible through platforms or devices, as well as services within the SuperX platform series (“Platform”). The Platform is provided and operated by MIBC Inc. (“SuperApp” or “we”).

SuperApp is committed to complying with personal data protection laws, including the law on personal data processing and other relevant regulations. The personal data provided will be used only for the purposes and within the limits for which consent has been given and will never be shared with third parties without additional consent. Furthermore, we do not collect sensitive data that could violate fundamental rights. This privacy policy has been drafted to inform users about SuperApp’s policies regarding the secure processing of personal data. If you do not agree with this policy, you must not use the platform.

Types of Information Collected

Please review the types of information collected by SuperApp when using the service.

  • Required Data: Email address, password, device identifier (UDID or IMEI), device location information, advertising ID, location information, camera, current call status, PUSH account, contacts, cookies, access logs, access IP address, service usage history, history of problematic users

  • Additional Data: User information for withdrawal or management assests

Methods of Information Collection

SuperApp may collect information in the following ways:

  • Collection Methods: Online user registration, user information updates, use of telephone or fax services, automatic collection via device.

Information from Other Sources

SuperApp may receive information from the following sources:

  • If you choose to register or use the service through SNS login, SuperApp may collect your username, public profile, and other related account information.

  • SuperApp may receive information from its parent companies and affiliates within its corporate group, including data on activities performed on services managed by such companies, and may collect or receive necessary information for the use of certain platforms.

How Information is Used

SuperApp uses user information to enhance, support, and manage the platform, allowing users to access its features while enforcing our Terms of Service. Additionally, user data is used to personalize services, promote the platform, optimize the user experience, and for other purposes such as user management, new service development, and statistical analysis for marketing activities.

User information is generally used in the following ways:

  • To provide core services, such as user registration, user identification, and point collection.

  • To troubleshoot issues, analyze data, conduct testing, research, statistics, and surveys, as well as to respond to requests related to the platform, products, services, features, support, and information, gather user feedback, and resolve disputes.

  • To personalize features and content displayed to users while using the platform.

  • To send promotional materials and communications via channels such as instant messaging or email, on behalf of SuperApp, our parent company, affiliates, and trusted third parties.

  • To improve the platform and develop new features.

  • To measure and analyze the effectiveness of content and features provided to users and to deliver personalized content and functionalities.

  • To support the platform’s social features, allowing users to interact with others, suggest relationships based on shared activities and history, display personalized content, and enable interactions.

  • To understand how users interact with the platform across different devices.

  • To infer additional information about user interests based on collected data.

  • To detect and manage abuse, harmful activities, fraud, spam, and illegal activities on the platform.

  • To ensure clear user identification and verify identity for financial transactions.

  • To prevent duplicate registrations and penalize abuses.

  • To process point settlements.

  • To enhance platform security, analyzing and monitoring potential violations of our Terms of Service, Community Guidelines, or other policies.

  • To enforce our Terms of Service, Community Guidelines, and other policies.

  • To promote the sale, marketing, and purchase of goods and services and provide user support.

Data Storage Location

SuperApp operates servers worldwide, meaning user data may be stored or processed on servers outside the user’s country of residence.
We maintain global data centers to provide uninterrupted services worldwide.

Data protection laws vary by country, and the level of data protection differs based on each country’s legislation.


Data Retention Period

As a general rule, SuperApp immediately destroys collected information once its intended purpose has been fulfilled. This is done by transferring it to a separate database and applying technical methods to prevent recovery.

  • For required data, we retain information from user registration until account deletion.

  • For additional data, we store it until the completion of its use, after which it is deleted.

  • For legal, contractual, and operational reasons, we may retain data for a longer period to:

    • Fulfill legal obligations

    • Support legitimate business interests (e.g., platform improvement, security, and stability)

    • Protect or defend legal rights

    • Prevent abuse by fraudulent users and resolve disputes

Retention periods vary depending on the type of data and its purpose. If a user violates our Terms of Service, Community Guidelines, or other policies, we may immediately terminate their account while retaining certain user data to manage the violation.

Installation, Management, and Rejection of Automatic Information Collection Devices

Users have the right and freedom to manage their information.
They can access and modify most of their account-related information by logging into SuperApp.
Users may also delete or modify their content, and if they choose, they can delete their account through settings.

Cookies

SuperApp uses cookies and other technologies to provide a personalized service to users.
Cookies are small text files sent from a website’s server to a user’s browser, which may be stored on the user's device.

SuperApp uses cookies to:

  • Analyze access frequency and visit duration

  • Identify user preferences and interests

  • Track user behavior and event participation

  • Gather marketing data based on visit numbers

Users can manage cookie preferences:

  • Allow all cookies

  • Request confirmation before storing cookies

  • Block all cookies

If cookies are disabled, some platform functions may become inaccessible.

Example of how to disable cookies (mobile device):
Web Browser > Menu > Settings > Privacy & Security > Uncheck "Allow cookies"

IMEI or UDID (Device Identification Number)

  • IMEI (International Mobile Equipment Identity) is a unique mobile device identification code assigned by phone manufacturers under GSMA guidelines.

  • UDID (Unique Device Identifier) is a 40-character alphanumeric code assigned to Apple devices (iPhone, iPad, iPod Touch).

These identifiers help prevent duplicate registrations without collecting sensitive personal information such as national ID numbers.

Deleting or Rejecting Collected Information

If users delete or refuse data collection, certain platform features may no longer be accessible.

Information Sharing

SuperApp does not use, provide, or share user personal information beyond its intended purposes, unless:

  • Explicit user consent is given

  • Required by law

However, if a third-party service is linked to SuperApp, user information may be shared with third parties but only to the minimum extent necessary for service functionality.

Service Providers

SuperApp shares information with service providers that support our platform operations. These include:

  • Cloud service providers

  • Content and feature review service providers (to enhance user experience)

  • Marketing service providers

  • Payment processing service providers

  • Data analytics providers


Advertisers, Ad Networks, and Measurement Partners

SuperApp shares information with advertisers and third-party measurement service providers to track the number of users who have viewed or clicked on ads within the platform.

SuperApp is not responsible for how these third parties process data, and this Privacy Policy does not apply to their data processing activities.

We Do Not Sell Personal Information.

Corporate Group

SuperApp may share user information with other entities within our corporate group, including:

  • Our parent company

  • Subsidiaries

  • Affiliates

This information sharing is intended to:

  • Provide, improve, and optimize platform services

  • Personalize user experiences

  • Prevent misuse

  • Offer user support

Legal Requirements

SuperApp may share personal information when required by law or when we reasonably believe that disclosing information is necessary for the following purposes:

  • Complying with laws, regulations, legal proceedings, or binding government requests

  • Fulfilling legal obligations or responding to legal requests

  • Enforcing Terms of Service, contracts, policies, and standards, including investigations into possible violations

  • Detecting, preventing, or resolving security, fraud, or technical issues

  • Protecting the rights, property, and safety of the platform, users, or the public from potential risks

Changes to the Privacy Policy

SuperApp may update its Privacy Policy to reflect legal changes or service modifications.

In such cases, the updated policy will be published. By continuing to access or use the platform after the update date, users accept the revised policy.

If users do not agree with the new policy, they must stop accessing or using the platform.

Technical and Organizational Measures for Personal Data Protection

SuperApp implements technical and organizational measures to ensure the security of users' personal data and to prevent data loss, theft, disclosure, modification, or destruction. The following measures have been adopted:

  • User passwords are encrypted for storage and management, and only the user can access or modify their personal data using their password.

  • Maximum efforts are made to prevent data breaches or damage caused by hacking or computer viruses.

  • Access to personal data is restricted to authorized personnel, controlled through separate passwords, and periodic training is conducted on new security technologies and compliance with data protection regulations.

  • User IDs and passwords are strictly for individual use only. The company is not responsible for any issues resulting from user negligence in handling personal data or inherent internet risks.

  • Users are advised to maintain password security, change passwords regularly, and exercise caution when accessing the platform via shared mobile devices or public computers.

User Rights and Contact Information

Users have the right to:

  • View and modify their personal data at any time

  • Withdraw consent for data collection and usage

  • Request account deletion

  • Request a copy of personal information

Changes or requests can be made via:

  • Personal settings within the service

  • Clicking on "Delete Account"

  • Contacting the personal data management officer via phone or email through the customer support center

Even after account deletion, users can verify the destruction of their personal data by contacting customer support.

For any inquiries or complaints regarding data protection, users can contact the Data Protection Officer at the following email address:

support@super-app.app

Additional Terms

If there is a conflict between the supplementary terms applicable to the jurisdiction where the user accesses or uses the service and other policies, the supplementary terms of that jurisdiction will prevail and govern the use of the service.
In case of conflict between these additional terms and the provisions of this Privacy Policy, the additional terms will prevail.

Data Retention

SuperApp destroys personal information when the purpose for which it was collected has been fulfilled, or when the agreed usage period or the period specified in this policy expires.
However, personal data may be retained for the legally required period.

Information on Minors

SuperApp is not intended for users under the age of 14.

Personalized Advertising

From time to time, SuperApp may offer personalized advertisements to provide free platform access to users.